We're always looking for ways to improve our service, so if something hasn't gone as expected or you have suggestions for improvement, we'd love to hear from you.

If you are not satisfied with the service you have received from Catalist and want to make a complaint, please email us at hello@catalist.co.nz or use the contact form above and we'll do our best to resolve your complaint as quickly and fairly as possible in accordance with our Complaints Policy. If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited - A Financial Ombudsman Service (FSCL). They are an independent, not-for-profit, external dispute resolution service approved by the Minister of Consumer Affairs. Further details are available in our complaints policy.